Change Management

Change is hard. And in a crisis like COVID-19, it gets very complex. We see employees wrestling with personal challenges – from chaotic home working environments to unplanned career transitions. Leaders are faced with keeping their workforce engaged and productive, while keeping the business running and building for the future. As leaders, the key to addressing these challenges is to manage change and communicate with empathy. Organizations that take this approach will enable their people to succeed in the most unpredictable environments and build a stronger united workforce.

One-third of HR leaders say their biggest challenge currently is maintaining employee engagement and trust in leadership.

Our point of view

Maintaining engagement and productivity in this crisis isn't easy. But with a proven approach to communicating change, you can set employees up to succeed and even thrive in the new normal.

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Your questions

Every day, COVID-19 is raising new and complex questions for leaders and organizations to answer. Korn Ferry’s Joe Navarre shares his perspective and advice.

How we can help you

There’s no such thing as overcommunicating right now. Things are changing rapidly, and leaders need to connect with their employees frequently, candidly, personally, and consistently. We coach and support leaders to build the right capabilities to lead in a crisis. We align them around a clear vision for the future and the actions, values, and behaviors that will enable the organization to succeed. We work with leaders to create an impactful communications plan that ensures effective workforce engagement. From crafting rapid response messages, to using new communication tools, to incorporating real-time feedback into your messaging and approach – we help you communicate to meet the moment.

We work with leaders to create an impactful communications plan that ensures effective workforce engagement.

Communication, by definition, isn’t a one-way street. Employees need to feel comfortable expressing and communicating openly in their workplace to find their voice amid the crisis, which requires a real and accessible channel to express what they think, feel, and experience. To ensure continual workforce productivity, frequent and rapid employee feedback is critical as the organization identify ways to operate efficiently in a crisis. We help organizations to achieve this objective; Korn Ferry Listen is a world-leading employee experience (EX) survey solution. With cutting-edge technology, market-leading research content, and one of the world’s largest normative databases of employee opinion, we enable our clients to survey employees as flexibly and frequently as required and provide real-time data and insights on what employees are thinking.

We enable our clients to survey employees as flexibly and frequently as required and provide real-time data and insights.

We know with effective change management principles you are six-times more likely to achieve success (Prosci Best Practices in Change Management 2018). We work with you to identify the right team to lead the change, map the change journey, and put in place the right supporting tools and networks. We then help you to execute on the plan and develop key messages to reach the right audiences at the right time, while empowering people with skills and behaviors to meet the change. Finally, we support you to track success, refine the plan, and maintain momentum. Whether you’re new to change management or a seasoned transformation leader, we can help you create or adapt your approach to change and build internal change sustainability capabilities.

We work with you to identify the right team to lead the change, map and execute the change journey, track success and maintain momentum.

We work with you take a pulse check on the capability gaps within your workforce and develop a program to effectively address them. We deliver virtual learning experiences that both engage participants and drive behavior change. We have a suite of ready-to-go programs that can be deployed rapidly to meet the immediate needs of your workforce. These include leadership development programs, leading virtual teams, programs to build inclusive behaviors; and skill-based programs such as project management, personal agility, and sales effectiveness. We can also work with you to build bespoke learning experiences to meet your organization’s specific needs.

We have a suite of ready-to-go programs that can be deployed rapidly to meet the immediate needs of your workforce.

While these events are unprecedented, dramatic, and rapid, change is becoming the norm for organizations in every industry. And this crisis will have likely raised questions for many organizations about how equipped they are to deal with change. We enable organizations to build people and organizational capabilities to continuously transform. We develop inclusive cultures that encourage new thinking; we design agile organizations; we find and develop self-disruptive leaders and learning agile employees; and put in place the reward structures to incentivize the right behaviors.

We enable organizations to build people and organizational capabilities to continuously transform.

With risk and uncertainty ahead, organizations need to maximize and quickly unlock the benefits of their most critical initiatives – the ones designed to address the challenges and opportunities brought by this crisis, along with key in-flight initiatives like digital transformation. We work with the leaders of your highest-priority initiatives to articulate a compelling business case and the value each initiative will deliver to the organization. We help leaders align their teams and the organization around what needs to be done, establish effective governance structures, set clear accountability, and manage execution through rigorous tracking and action planning. Additionally, we employ robust change management techniques to drive clarity and commitment throughout the organization.

We help leaders quickly unlock the benefits of the organization’s most critical initiatives.

Deep insights at your fingertips – at all times

In our hands it’s more than just data. We use it to build the DNA of outstanding leaders, effective organizations, high performance cultures and game-changing reward programs. In your hands it can continue to inform smarter decisions backed by more than 4 billion data points, including:
– Over 69 million assessment results
– 8 million employee engagement survey responses
– Rewards data for 20 million employees across 25,000 organizations and 150+ countries

Related topics

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Helping exiting employees transition to new careers

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Creating virtual learning experiences that engage and inspire

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Crisis proofing your talent strategies

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